Terms and conditions of use

General terms

The content of the website capsules-compatibles.com and all reserved rights are the complete property of BACLAMI DIFFUSION. Any reproduction whether total or partial is submitted to the previous authorization of the owners. The creation of hypertexts links for other websites is however allowed without previous consent.

The terms and conditions of use govern online sell of BACLAMI DUFFUSION goods on capsules-compatible.com website for private individuals and companies. The conditions aim at defining the rights and duties of both BACLAMI DIFFUSION and customers.


All the goods presented on the website are in complete conformity to current French legislation. The photographs, illustrating the products, are not concerned in this terms and conditions. If there were to be any mistake on the photographs, in no case the responsibility of capsules-compatbiles.com could be involved. The various characteristics of the products are described in the product's definition on the website. The large majority of the products put forward by capsules-compatibles.com are available. The goods remain the property of capsules-compatibles.com until reception of payment order.

The property transfer of ordered goods becomes effective as soon as the product leaves the stockroom. After confirmation of the order by capsules-compatibles.com, the product will be delivered by Colissimo. Shipping fees are indicated at the end of the ordering process. As a consequence, the buyer is aware of all the risks especially those pertaining to shipping. It is the responsibility of the buyer to make the usual objection before taking delivery of the parcel. In the absence of instructions from the part of the buyer concerning shipping, the seller reserves the right to deliver the products in the best possible way, without his responsibility to be involved. Each delivery is said to be done once the product has been delivered to the customer by the transporter (delivery recorded by the transporter's control system). The addressee is responsible for verifying the items upon delivery and expressing any reservations or complains that may appear justified.

Price of the Goods

Our prices are listed in Euros. All orders, wherever they come from are paid in Euros. The price guaranteed to the buyer, is the one indicated on the confirmation order. It is given in TTC (tax included) including taxes for France (TVA) and European Union countries.

Taxes are French TVA. It's current rate is 19,6%. If this rate would increase or hinder, this change would modify our prices. The price includes the products, packing and handling fees, delivery and putting into service.


An order is placed by a confirmation click which is equivalent to a signature (according to the French law of 13th March 2000 on electronic signature). The information supplied by the purchaser is legally binding. Personal data collected on successive screens, the card number and date of expiration, is considered as a major and definitive agreement of these terms and conditions of use and will validate your transaction. The order is confirmed by electronic mailing to the e-mail address that the client has provided. The sale is finalized at the time of this confirmation of purchase. In the event there is an error in the information relating to the addressee, capsules-compatibles.com is not responsible for the impossibility to deliver the product. Capsules-compatibles.com controls every order and reserves the right no to validate purchase which address would constitute any risk.


Our product offers are available in the limit of our stock. A large majority of our products is available. Some indications on the availability of our products will be detailed as soon as we receive your order. In case your product(s) is/ are available, your card would only be credited of the amount of the available products and shipping fees if required.

Retraction rights

The customer has 7 days of the date of delivery to be satisfied of the product. In case the customer would like to be refund or change the product, please return the intact item in its original packaging, along with any accessories and instructions provided with the item to the address indicated by our services.

This retraction right is possible on any items except sales and promotions. Capsules-compatibles.com is responsible for the exchange or reimbursement of the amount given by the customer. The shipping fees are charged to the customer. Refund is made in a delay of 30 days.

Terms of payment

The price billed to the customer is given during the confirmation of the order by capsules-compatibles.com. Customers can pay on the day of the effective order. Payment is processed by credit card containing the CB logo. Customers can also pay by checks to BACLAMI DIFFUSION Capsules-compatibles.com Le Mautouchet 72550 La Quinte. The website uses a secured online payment centre by Crédit Mutuel.

Shipping fees

If no contradictory mention on the website, shipping is free from a 99Euros TTC order for Metropolitan France. Capsules-compatibles.com reserves the right to change this commercial offer. Under this amount, a participation to shipping fees is further billed. Delivery is made within two days.

Your card number is directed to the secured online environment of the bank, the payment is processed. The credit card number is never communicated to capsules-compatibles.com. The order will be considered effective following the approval of the payment centre. In the event of refusal, the order will automatically be void and the Customer informed by email. Capsules-compatibles.com reserves the right to refuse all orders from a client with whom there is a law suit.

Terms of Delivery

After confirmation of your order, capsules-compatibles.com guarantees the delivery of all the references purchased by the buyer. The shipping company guarantees the delivery at the buyer's address in a maximum delay of 3 work day in France. Furthermore, for deliveries outside of Metropolitan France, the customer must pay for all taxes due to the importation of the Goods, Custom fees or any other taxes depending upon the law of the reception country. The delivery will be taken care of by La Poste in a Colissimo parcel. In case of absence, a notice will be left at your mailbox. If the customer is late, he is not entitled to ask for reparation. In the case of a technical product, the client will make sure the device is working properly. In case of an apparent default, the buyer has a retraction right as previously mentioned. Are considered force majeure , discharging the seller of his delivery obligation are war, riots, fire, strikes, accidents and the impossibility to be supplied. Goods travel at the customers' risk. Always check your parcel when delivered. The customer has 48 hours to venture hesitations to the delivering company in case of missing product or degradation.

Personal data

Capsules-compatibles.com is aware of the importance to protect customers' private life and is involved in paying a maximum attention to personal data. The collection of personal information is obligatory when selling goods online, these data are mandatory for the treatment and handling of orders and the establishment of bills and other contracts. Missing information makes the order invalid. According to the French law « Informatique et Libertés », the treatment of personal data linked to customers is due to an official declaration to the French commission for computer liberties (CNIL), declaration number 1434642. According to article 34, law of the 6th January 1978, the customer has a modification and suppression right on his personal data on capsules-compatibles.com. Moreover, capsules-compatibles.com is involved in the protection of personal data for free or with compensation.

Governing law

These terms and conditions are governed by French Law. This contract is written in French. In case of litigation, the only competent courts are French Tribunals.

Administrator détails

Siège social de encapsulestibles.com :
Le Mautouchet
72550 La Quinte
Tél. : 02 52 36 02 72
Fax : 02 43 29 38 83

N° SIRET : 497 498 998 00028
N° TVA : FR07 497 498 998